10 Year Warranty

Your Responsibility

The Doze Mattress Topper warranty covers the original purchaser of the topper for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from dozecomfort.ca or a Doze authorized retailer. Please retain a copy of the original receipt as proof of purchase. Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What Is Covered in the Warranty

Covered Not Covered

Degradation, which causes the product to have a visible indentation greater than one (1) inch, not associated with improper use.

A slight colour change of the grid after long-term exposure to light or usage.

Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling.

Comfort, height or aesthetic preference.

Any defect or flaw in the gel grid of the topper

A normal increase in softness of the grid after long-term use.

Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

Normal wear and tear as a result of cleaning and normal use.

Customer inflicted damage to or tearing of the topper

Any issue if modification(s) were made to the product.

Damage incurred by transportation after initial delivery.

Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

Damage due to use with an inappropriate foundation. The mattress topper must not be placed directly on the floor and must use be laid on top of an existing mattress.